During last school year, we developed the Balanced
Scorecard tool. The Balanced Scorecard is a management model that
allows us to fulfill the Mission and Vision of our institution through
the achievement of the Strategic Objectives, which will be attained
through the execution of the 14 Strategic Projects defined by the
school. To develop these projects, 26 Leaders were appointed and
attended a seminar about project development, which helped us to
standarize the methodology and structure and to be trained on the
elements required for their successful implementation .
This year we have made a lot of progress with
the implementation of the BSC. First, we defined the people responsible
for of each of the key performance indicators, all of whom have
the important task of initiating the collection of information and
measurement of each of them. Precisely, the follow-up and measurement
of the degree of accomplishment of the Strategic Objectives is done
by the Key Performance Indicators or (KPI´s), which act as
if they were traffic lights to indicate whether the progress is
appropriate, and within the allotted amount of time.
Additionally, there have been several market research
studies which will enable us to receive information from all of
our stakeholders in a timely fashion about: satisfaction with our
services, our public image and a profile of interest of the parents
and students. This information will be an important input for each
of the strategic projects that the school is developing. Among the
most important research studies that we have undertaken are the
• Top of Mind and Social Responsibility
• Stakeholders Satisfaction Study
• Work Environment Study
In the Top of Mind Study we are positioned as
one of the three best educational choices in the city of Quito.
With respect to the satisfaction study, it is important to know
that in general the degree of satisfaction of our stakeholders is
95%. And, the work environment study, has given us invaluable feedback
to make the school a better place to work.
Next are the Strategic Projects and the Leaders,
who are developing these initiatives that will enable the implementation
of the strategic objectives of the school.